Refund policy
Effective Date / Last Updated: October 6, 2026
At Gestura, each gift is thoughtfully prepared with care. Many of our products are hand-poured, personalized, branded, or assembled specifically for the customer or gift recipient. Because of the customized nature of many of our products, certain items are not eligible for return, refund, or exchange.
Please review the following policy carefully before placing your order.
CUSTOMIZED, PERSONALIZED & BRANDED PRODUCTS – FINAL SALE
All customized, personalized, and branded products are final sale and are not eligible for return, refund, or exchange, except when an item arrives damaged, defective, or incorrect due to an error by Gestura.
Final-sale customized products include, but are not limited to:
- Products personalized with a recipient's name, family name, date, message, or other custom wording
- Products featuring a real estate professional's name, logo, contact information, or branding
- Products featuring company, business, lender, title, corporate, or other professional branding
- Custom labels or designs
- Products created using customer-submitted logos, photographs, artwork, or other materials
- Client-specific or recipient-specific gifts
- Custom or specially requested products
- Bulk or client gifting orders containing personalized or branded products
If a gift set contains one or more customized, personalized, or branded components, the entire gift set is considered a customized product and is final sale.
Customers are responsible for carefully reviewing all personalization, spelling, names, dates, contact information, addresses, logos, artwork, and messages before submitting an order.
Gestura is not responsible for errors contained in information provided or approved by the customer.
If Gestura provides a proof for approval, the customer is responsible for reviewing it carefully. Approval of a proof confirms that the personalization, spelling, layout, and information shown are approved for production.
NON-CUSTOMIZED PRODUCTS
Standard products that have not been personalized, customized, branded, used, or altered may be eligible for return.
To request a return, please contact us at support@gesturagifts.com within 14 days of delivery.
To qualify for a return, the product must:
- Be unused and unopened
- Be in its original condition
- Include its original packaging
- Show no signs of use, damage, alteration, or wear
- Be accompanied by proof of purchase or order information
Returns must be approved by Gestura before being sent back. Items returned without prior authorization may not be accepted.
ITEMS NOT ELIGIBLE FOR RETURN
In addition to customized and personalized products, the following items are not eligible for return or exchange:
- Opened or used candles
- Opened or used room sprays, reed diffusers, wax melts, or other fragrance products
- Food, confectionery, or edible products
- Gift cards
- Clearance or items specifically marked “Final Sale”
- Products that have been damaged after delivery
- Products returned without their original packaging or in a condition that prevents resale
For health, safety, and product-integrity reasons, opened home-fragrance products cannot be returned.
HANDMADE PRODUCT VARIATIONS
Many Gestura products are hand-poured, hand-assembled, or produced in small batches.
Minor variations in color, texture, wax appearance, label placement, fragrance appearance, packaging, or other handmade characteristics may naturally occur and are not considered defects.
Colors may also appear differently depending on photography, lighting, monitors, phones, or other device settings.
Fragrance preferences are personal and subjective. A dislike of a fragrance or a fragrance not meeting an individual's personal scent preference is not considered a product defect.
GIFT SET SUBSTITUTIONS
Gestura gift sets are thoughtfully curated. From time to time, an individual component may become unavailable because of inventory, seasonal availability, supplier changes, or circumstances outside our control.
As described in our Terms of Service, Gestura may substitute an unavailable component with a reasonably comparable item of similar style, function, quality, and value.
An approved substitution of a comparable gift-set component is not considered a defective or incorrect product and does not make an otherwise final-sale customized gift eligible for return.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or materially different from what you ordered due to an error by Gestura, please contact us promptly at support@gesturagifts.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the shipping box or packaging if the item was damaged during shipment
Please keep the damaged item and its packaging until we have reviewed your claim, as photographs or additional information may be required for shipping or carrier claims.
If we determine that the product was damaged, defective, or incorrect, Gestura may, as appropriate, provide a replacement, correction, store credit, or refund.
Customized products remain final sale; however, the final-sale policy does not prevent Gestura from correcting an error for which Gestura is responsible.
PERSONALIZATION ERRORS
If Gestura makes an error in the personalization or branding of your product that differs from the information you submitted or an approved proof, please contact us so that we can review and correct the issue.
If the item was produced according to the personalization information submitted or approved by the customer, the item is considered correctly produced and remains final sale.
This includes customer-provided errors involving:
- Names
- Spelling
- Dates
- Addresses
- Phone numbers
- Email addresses
- Greeting card messages
- Logos
- Business information
- Artwork
- Other personalization details
ORDER CHANGES & CANCELLATIONS
We understand that plans can change and will make reasonable efforts to accommodate requests received before production begins.
However, once a customized, personalized, or branded order has entered production, it cannot be canceled, returned, or refunded.
Requests to change an order are not guaranteed once personalization, production, packaging, or fulfillment has begun.
For standard non-customized products, cancellation requests may be considered if the order has not yet entered fulfillment or been shipped.
Once an order has shipped, it cannot be canceled.
BULK & CLIENT GIFTING ORDERS
Bulk, Realtor, corporate, client-gifting, and multi-recipient orders may involve advance purchasing, personalization, assembly, and production specifically for the customer.
Customized or branded bulk orders are final sale once production has begun.
The customer is responsible for verifying all recipient information, shipping addresses, gift selections, personalization, branding, and greeting card messages before submitting the final order or client gift list.
Gestura is not responsible for personalization or fulfillment errors resulting from incorrect information provided by the customer.
RETURN SHIPPING
Customers are responsible for return shipping costs for approved returns of eligible non-customized products unless the return is the result of a Gestura error or a product is confirmed to have arrived damaged or defective.
Original shipping and delivery charges are non-refundable once an order has been shipped, except where required by law or when otherwise determined by Gestura.
We recommend using a trackable shipping method for approved returns. Gestura is not responsible for return packages lost or damaged in transit.
REFUNDS
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping or delivery charges are generally non-refundable unless the refund results from an error by Gestura or is otherwise required by applicable law.
EXCHANGES
Because inventory, fragrances, seasonal products, and gift components may be limited, Gestura does not guarantee direct exchanges.
If an eligible non-customized product qualifies for return, we may ask you to return the original item and place a separate order for the replacement product.
Customized, personalized, and branded products are not eligible for exchange except when Gestura has confirmed that the product was damaged, defective, or produced incorrectly due to our error.
CONTACT US
For questions regarding a return, refund, damaged product, or order issue, please contact us at:
Gestura
Email: support@gesturagifts.com
Email is our preferred method of contact. Please include your order number and a brief description of the issue so we can assist you as efficiently as possible.
Please do not send a return without prior authorization from Gestura. Approved returns must be sent to the return address provided or confirmed by Gestura during the return authorization process.